When you choose to purchase from the Annabelle's, we would encourage you to understand the following terms and conditions. Please read carefully before purchasing. By using this web site you are agreeing to abide by these terms and conditions. Terms and conditions may be modified at any time without prior notice. 


Pricing is expressed in NZD. Prices are subject to change without notice.  We will honour the price for a purchase already in progress.


Annabelle's does not take title to returned items until the item arrives at our distribution centre. Only faulty or damaged goods may be returned and are subject to authorisation. All products must be checked for breakages due to freight immediately on delivery and advised to Annabelle's within 24 hours. If product arrives damaged or is misplaced, it is the purchaser’s responsibility to liaise with their chosen shipping company.  

No refunds or replacements will be given for product damaged or missing in transit. This refund policy does not apply to goods which have been used, damaged after delivery, if any attempt has been made to alter the product or if items have been dropped or broken.


We start to process an order as soon as the payment is received. You may cancel an order within 24 hours. Cancellations made 24 hours after receipt of payment will incur a 20% handling fee.


This Policy applies as between you, the user of this website, and Annabelle's, the owner and provider of this website. This policy applies to our use of any and all data collected by us in relation to your use of the website and any services or systems therein. As a condition of purchase from us we reserve the right to email you product alerts and special offers that we believe may be of interest to you.

We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Each and every one of these communications will contain a clear link to unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.

Annabelle's may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services may have access to certain personal data provided by users of this website. 

Any data used by such parties is used only to the extent required by them to perform the services that Annabelle's requests. Any use for other purposes is strictly prohibited. Furthermore, any data that is processed by third parties must be processed within the terms of this policy and in accordance with the Data Protection Act 1998.


Please note that all Annabelle's products are handmade and as such there may be slight variations in colour, shape, texture, grain or otherwise. This is considered a unique feature of each individual piece and items cannot be returned for this reason. 


All content on the Annabelle's website is copyright and the intellectual property of Annabelle's. No use of trademarks, service marks or photography is to be used without prior written consent from Annabelle's.