PRIVACY POLICY

This policy applies between you, the user of this website, and Annabelle's, the owner and provider of this website. It covers our use of all data collected in relation to your use of the website and related services. We handle your personal information in line with the Privacy Act 2020.

DATA COLLECTION

Personal information: We collect the personal information you provide when you make a purchase or contact us, such as your name, email address, shipping address and payment details.

Usage data: We collect data on how you use our website, including your IP address, browser type, access times and referring website addresses.

USE OF DATA

Order processing: We use your personal information to process and fulfil your orders, including sending order confirmations and delivery updates.

Marketing: We'll only send you newsletters, product alerts and special offers if you've subscribed. Every email includes an unsubscribe link, and once you unsubscribe you won't receive these emails unless you choose to re-subscribe.

Service improvement: We use data to improve our website, services and overall customer experience.

DATA SHARING

Third-party services: We use trusted third parties for website hosting (Shopify), payment processing, delivery (Aramex), analytics and marketing. They only have access to the personal information they need to perform their services and must protect it in line with the Privacy Act 2020.

Overseas storage: Some of these providers, including Shopify, may store your information outside New Zealand. We only use providers that are required to protect your information to standards comparable to NZ law.

Legal requirements: We may disclose your personal information if required by law or in response to valid requests from public authorities, such as a court or government agency.

DATA SECURITY

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, so we can't guarantee absolute security.

DATA RETENTION

We keep your personal information only for as long as needed for the purposes in this policy, unless a longer period is required or permitted by law.

YOUR RIGHTS

Access and correction: You have the right to access and correct the personal information we hold about you.

Deletion: You can ask us to delete your personal information, subject to certain exceptions, such as records we must keep by law.

Complaints: If you have a concern about how we've handled your information, please contact us first. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies to remember your preferences, understand how our site is used, and show relevant advertising. These include:

Necessary cookies: Essential for the website to work properly, such as your shopping cart.
Preference cookies: Remember choices you make.
Analytics cookies: Help us understand how our website is used.
Marketing cookies: Help show you relevant advertisements.

We use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your device until you delete them. Most browsers let you control cookies through their settings, but disabling them may affect how parts of our website work.

CHANGES TO THIS POLICY

We may update this policy from time to time by posting the new version on our website. Please review it periodically.

If you have any questions about this privacy policy, please email us at shop@annabelles.nz.