FAQ
Do you ship across New Zealand?
Yes, we ship New Zealand-wide with Aramex Couriers. Shipping is free on all orders over $100. Orders under $100 have a $10 flat rate.
How long will my order take?
Orders are dispatched within 1–2 working days, and delivery usually takes 1–3 working days. Rural addresses can take a little longer. You'll receive a tracking number by email once your parcel is on its way.
What is your returns policy?
You can return items for a refund or exchange within 14 days of receiving your order. Items must be unworn, unwashed, and in the same condition you received them, with all original tags attached. Return shipping is at your own cost. Sale items are final sale and can't be returned for change of mind.
Can I exchange clothing if it doesn't fit or suit me?
Yes. Email us at shop@annabelles.nz with your order number, and we'll send you the return address. Once we've received your item, we'll send out your exchange.
What if my item arrives faulty?
Please contact us within 7 days with a photo, and we'll make it right.
Do you offer Afterpay and Layby?
Yes, we do. Both are available at checkout. Just have your login details ready to go. Easy.
Do you sell gift vouchers?
Yes, we do. Choose any amount and email it directly to yourself or the recipient. You can also add a personal message. Click here to purchase a voucher now.
Where are Annabelle's products from?
We travel to handpick and design every piece just for you. Our clothing comes from India, Indonesia, China, and other carefully selected places.
How can I pay?
- Credit card (all major cards)
- PayPal
- Afterpay
- Layby
What's the response time for email enquiries?
We aim to reply to all emails within 24 hours on working days. Thank you for your patience. We look forward to helping you.
Looking for more information?
Shipping Information
Returns, Refunds & Exchanges
Privacy and Data Policies
Need to get in touch?
Email: shop@annabelles.nz